Privacy Policy

HPL Consulting Inc (“HPL,” “we,” “us,” or “our”) provides the "FCA Tracker" platform (the “Service”). This Privacy Policy describes how we collect, use, store, protect, and retain information associated with the Service.

1. Scope

This Policy applies to information collected through the Service. It does not apply to third‑party services not controlled by HPL.

2. Information We Collect

We collect only the information necessary to operate the Service:

‍2.1 Account Information

• Email address
• Name

2.2 Usage and Audit Information

• Approximate location derived from IP
• IP address
• Activity metadata and usage statistics (for audit logging and performance monitoring)

3. Purpose and Legal Basis for Use

We use the information for the following purposes:

• Support: to provide customer support and respond to inquiries
• Analytics: to improve Service performance and reliability
• Security: to detect, prevent, and respond to security events
• Legal and Compliance: to meet legal obligations and enforce agreements

4. Data Minimization

We limit collection to the minimum data required for authentication, support, security monitoring, auditing, and Service improvement.

5. Sharing of Information

We do not sell, rent, or share personal information with third parties.We may disclose information only if required by law, legal process, or to protect the rights, safety, or security of HPL, our users, or the public.

6. Data Storage and Location

All data is stored and processed in the United States using AWS infrastructure in the Ohio region.

7. Retention

We retain data for up to 14 months, after which it is deleted or anonymized, unless a longer retention period is required by law or for legitimate security or audit purposes.

8. Security and Safeguards

We maintain administrative, technical, and physical safeguards designed to protect information from unauthorized access, alteration, disclosure, or destruction, including:

• Audit logging and monitoring of system access and activity
• Encryption in transit and at rest (where supported by service components)
• Security incident response procedures
• Regular review of access permissions
• Role‑based access controls and least‑privilege practices

9. Monitoring and Performance Data

We use Elastic APM solely for application performance monitoring and reliability. We do not use tracking cookies or advertising technologies.

10. Individual Rights and Requests

If you need access to, correction of, or deletion of your account information, contact us at the email below. We will respond within a reasonable timeframe and in accordance with applicable law.

11. Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will update the Effective Date and post the revised Policy on this page.

12. Contact

For privacy‑related questions or requests,
contact:privacy@fcatracker.com